FAQs


Who can register on Cloudstringers?
Everyone can register on Cloudstringers! If you are a professional, a buyer of digital content or wanting to use Cloudstringers in the capacity of a business, register as such to enjoy various features suited for your needs and wants.
How secure is Cloudstringers?
Our platform incorporates state of the art AES and SSL encryption. You can use Cloudstringers to share content with the world but if you want to store your content away from prying eyes, Cloudstringers is able to service your needs for security and privacy.
How do I sell my content?
Your content must be first be visible to the buyer. The buyer can either make a request to buy if your content is in the 'Public Square' or your content can be directly transacted from the Marketplace.
How do I upload my content to the Marketplace?
You are able to push your content from your 'Private Room' to the Marketplace by clicking (insert logo). You must also hold a 'Professional' account to be granted access to the Marketplace.
Do I need to use a Flu Card Gold / Flu Card Ultra / Flash Air to upload content to my account?
Your pre-configured wireless SD card allows for the seamless transmission of content from the camera into your private room. While this can be very helpful for many, you are also able to upload content into your private room manually, via the web portal.
Can I upload content that I do not own?
Yes you may! However you will have to indicate as such and hence such content cannot be transacted or distributed for commercial purposes.


FIRMWARE UPDATES


Firmware: FLUCARD ULTRA UPDATES
Latest Firmware version: 2.0
Date of release : 15 Jul 2015
Product: FLUCARD® ULTRA

Enhanced feature of firmware v2.0 and above:
Support priority list for video/photo uploading.
Support P2 camera by uploading video clips residing in proxy folder.
STEPS
1. Warning: after updating, all existing user configuration for Flucard® ULTRA will be erased.
2. Backup all the data in your FLUCARD® ULTRA.
3. Download the latest Firmware Upgrade. (See descriptions)
4. Plug the FLUCARD® ULTRA into the SD card slot of your PC. Wait for about 15-20 seconds.
5. Extract and Copy all files from the zip package into your FLUCARD® ULTRA, replacing existing files.
6. Safely eject and plug the FLUCARD® ULTRA into your camera. Switch on your camera.
7. Wait for 4-5 minutes for the upgrade process. Please ensure a constant power supply.
8. Power off the camera. Reinsert the card to PC to check all un-zipped files disappear.
9. Connect to the card with PC and check firmware version on configuration page.

Firmware: FLUCARD GOLD UPDATES
Latest Firmware version :3.2p
Date of release : 10 Jul 2014
Product: FLUCARD® GOLD

Enhanced feature of firmware v3.2 and above:
Support priority list for video/photo uploading.
Enhanced feature of firmware v2.8 and above:
Enhance robustness for video uploading in bad network conditions.
Enhanced feature of firmware v2.5 and above:
Support P2 camera by uploading video clips residing in proxy folder.
STEPS
1. Turn on the buzzer using PC/MAC application.
2. Backup all the data in your FLUCARD® GOLD.
3. Download the latest Firmware Upgrade. (See descriptions)
4. Plug the FLUCARD® GOLD into the SD card slot of your PC. Wait for about 15-20 seconds.
5. Extract and Copy all files from the zip package into your FLUCARD® GOLD, replacing existing files.
6. Eject and plug the FLUCARD® GOLD into your camera. Switch on your camera.
7. You will hear a low buzz followed by intermittent beeps indicating that the upgrade is in progress.
8. Upon completion of upgrade, beepings will stop. The firmware upgrade files will also be deleted automatically.
9. Off the camera. Plug out the card and plug it in again before switching your camera back on.
10. Your firmware is updated.
Note Please remove the older version of the PC applications and use the new PC applications to configure your card.



SOFTWARE UPDATES

PC & MAC Software : Cloudstringers UPGRADE : MAC/PC
Latest Software Version : MAC-v1.05/ PC-v1.04
Date of release : 10 Jul 2014

Enhanced feature of software v1.05 and above:
Support firmware upgrading functions.
STEPS
v1.05
1. Download the latest Cloud Stringers Software MAC.
2. Plug the FLUCARD® GOLD into the SD card slot of your PC.
3. Extract Cloud Stringers Software files from the zip package into a temporary folder.
4. Execute the Cloud Stringers app.
5. Select the Firmware Upgrade tab from the top menu bar.
6. Select the folder of the latest firmware and click upgrade.

v1.04
1. Download the latest Cloud Stringers Software PC.
2. Plug the FLUCARD® GOLD into the SD card slot of your PC.
3. Extract and Copy all files from the zip package into your FLUCARD® GOLD.
4. Back up one Copy of Cloud Stringers Software in your Computers.
Note you see this message from your PC, "Do you want to scan and fix Removable Drive?", please select "Scan and fix(recommended)" to allow the PC app to configure your FLUCARD® GOLD.

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